✨ How to Improve - The First-Time User Experience

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 ✨ How to Improve - The First-Time User Experience


1. The first-time user experience is your first chance to assure new customers that they will love your product, and an excellent experience can lead to increased user retention.

2. Designing an effective FTUE (First-time user experience) starts with connecting "what your users are trying to accomplish to how your software will help with that job-to-be-done".

✨ Let's assume it as a line or a path that connects the user’s need with your product’s “a-ha!” moment. Now you can begin to design an experience that leads quickly by removing as much friction as possible. Sign up forms, unnecessary tutorials, too much information to the user before they’ve discovered why they should continue to use your app will only increase the chance that they will churn.




3. There are many examples of apps that successfully let users experience their product with very little effort on behalf of the user.

✨ When a user first visits YouTube, they are shown a list of very popular videos from all sorts of genres, along with a search bar at the top so they can find and watch whatever they’d like. TripAdvisor asks a simple question, “Where to?” None of these experiences require signup forms, tutorials, explainer videos, or any real effort from the user in order to see value from that app or service quickly. 
 
✨ Of course, there are some apps that do require account creation before a user can proceed further. In those cases it is best to make that signup and onboarding process as frictionless as possible by asking the bare minimum before letting the user experience why your app will help solve their problem.

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