Robotic Automation Process Freelance services in mumbai

Robotic process automation (RPA)

Robotic process automation (RPA) is the application of technology that allows employees in a company to configure computer software or a “robot” to capture and interpret existing applications for processing a transaction, manipulating data, triggering responses and communicating with other digital systems.

Robotic process automation (RPA) is the use of software with artificial intelligence (AI) and machine learning capabilities to handle high-volume, repeatable tasks that previously required a human to perform.
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What distinguishes RPA from traditional IT automation is RPA software's ability to be aware and adapt to changing circumstances, exceptions and new situations. Once RPA software has been trained to to capture and interpret the actions of specific processes in existing software applications, it can then manipulate data, trigger responses, initiate new actions and communicate with other systems autonomously. Large and small companies will be able to reap the benefits of RPA by expediting back-office and middle-office tasks in a wide range of industries, including insurance, finance, procurement, supply chain management (SCM), accounting, customer relationship management (CRM) and human resource management (HRM).

RPA software is expecially useful for organizations that have many different, complicated systems that need to interact together fluidly. For example, if an electronic form from a human resource system  is lacking a zip code, traditional automation software would flag the form as having an exception and an employee would handle the exception by looking up the correct zip code and entering it on the form. Once the form was complete, the employee might send it on to payroll so the information could be entered into the organization's payroll system. With RPA technology, however, software that has the ability to adapt, self-learn, and self-correct would handle the exception and interact with the payroll system without human assistance.

Business Value Delivered



  • FTE reduction between 40%-80% in the back-office processes
  • Re-engineer the processes to digitize and transform the process aligned to customer needs
  • Onshore cost reduction 40% - 65% after netting RPA implementation costs
  • Offshore costs reduction 18% - 25%
  • Reduction in errors, reduction in rework
  • Improvement in customer satisfaction
  • Standardize processes and reduce variations
  • Consistent customer experience with the new improved processes
  • Higher scalability and flexibility to handle volume spikes
  • Improvement in process & data security
  • Reduced person dependency, and reduction in training time for new resources
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