25 ROBOTIC PROCESS AUTOMATION Processes

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25 EXAMPLES OF PROCESSES FOR ROBOTIC PROCESS AUTOMATION

 if it was better to automate processes rather than perform them manually, most would respond with a resounding, “Yes!”


Robotic Process Automation enables organizations to use software robots to complete repetitive, time-consuming work to significantly increase productivity, improve quality and decrease the need for re-work—also usually resulting in improved customer satisfaction.

Additionally, it can provide a retention and employee engagement benefit by freeing up your employees from this sometimes less than satisfying work, and enabling them to focus their time on higher-level, customer-facing and value-added work, further developing their skills and experience.

So now that you’ve decided automation is a good idea, where do you start? What are the types of processes that can be automated?

Here’s a categorized list of 25 examples to get you started:

Insurance

Client profile updates


Generating renewal premiums


Claims processing


Underwriting processes


Policy administration and servicing


Financial Services

Requests for overdraft protection


Exception processing (overrides for high-value customers or low-risk transactions)


Statement reconciliation


Credit card applications


Dispute resolution


Healthcare

Patient registration


Provider credential verification


Member eligibility and billing


Human Resources

W4 management


Benefits administration


Onboarding


System access and setup


Compliance reporting


Miscellaneous

Change of address processing (can be on multiple systems)


Fraudulent account closing


Customer complaints processing


Data cleansing


Straight-through processing of customer orders


Order updates


Shipping notifications


Robotic Process Automation is well suited for processes that are clearly defined, repeatable and rules based. Based on these criteria, it can help organizations across numerous industries automate the completion of a wide variety of tasks.

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